Reference

Terms That Keep Your Account Moving

These terms set out the agreement between you and Hot 50 when you open and use an account on this platform.

Account Holder AgreementBangladesh-Eligible RegionsbKash, Nagad, Rocket DepositsFair Use PolicyAccount Verification
Hot 50 Terms That Keep Your Account Moving
REACH OUR TEAM

Contact Us About These Terms

Live Chat Open the chat icon from any page in your account. Our support team handles terms-related queries, account holds, and verification requests directly through this channel.
Email Support Send a detailed message to our support address for written documentation of any terms dispute or account review request. We respond to all account-related email queries.
Account Help Centre Your account dashboard includes a help section covering common terms questions — account limits, withdrawal holds, and how to submit a formal complaint.
HOW WE HANDLE YOUR DATA

Account Security and Data Handling

Data We Collect

We collect account registration details, transaction records from bKash, Nagad, and Rocket, and session activity. This data is used to manage your account and meet our verification obligations.

How Long We Keep It

Account data is retained for as long as your account remains active and for a standard period after closure. You may request a summary of what we hold by contacting our support team.

Account Security Steps

Your account is protected by password authentication and OTP verification at login. Never share your credentials. If you suspect unauthorised access, contact us immediately to freeze your account.

Requesting Changes

To update your registered details, correct an error, or request account data deletion, send a written request through live chat or email. We will confirm receipt and handle it within our review window.

What You Are Asking About These Terms

These are the questions we hear most from account holders about how our terms work day to day. If your question is not covered here, our live chat team can walk you through the specifics of your account situation.

Access depends on whether use is permitted under your local law and whether your location falls within our eligible regions. Check your local regulations before opening an account or making a deposit.

A breach — such as opening duplicate accounts or using a payment method not registered to you — may result in account suspension or withdrawal hold. Contact support if you think a restriction was applied incorrectly.

Raise it through live chat or email with your transaction reference and a brief description. Our team will review the case and respond with a decision through the same channel.

Your account supports deposits via bKash, Nagad, and Rocket. The payment method you use for deposits must be registered in your name — third-party funding is not permitted under our terms.

We notify account holders of significant changes through your account notification centre. Continued use of your account after the change date means you have accepted the updated terms.

Yes. Contact our support team to request account closure. Any pending withdrawals will be processed according to the withdrawal policy active at the time of your request.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.